General Terms and Conditions of use

Welcome to Glasses Gallery ("the site"). We are a leading online retail store and information website for eyeglasses, sunglasses, sports glasses with or without prescription lenses services. It is our wish that any visit in our Site and the experience of any purchase through our Site will be pleasurable as possible. By accessing our Site , you expressly acknowledge and agree that you are entering into a legal agreement with glassesgallery.ca and have understood and agree to comply with, and be legally bound by, these General Terms and Conditions of Use (or these Terms and Conditions). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms and Conditions please do not access our Site or make any purchases through our Site. We reserve the right, at our discretion, to modify these Terms and Conditions at any time and from time to time. Such change will be effective upon posting of the revised Terms and Conditions on the Site, and your continued access or use of the Site thereafter means your acceptance of any changes to these Terms and Conditions.

ABILITY TO ACCEPT TERMS

Our Site are not structured to attract children under the age of 13 years. If you are under 13 years please do not visit or use the Site. If you are between 13 and 18 years of age, then you must review these Terms and Conditions with your parent or guardian before visiting or using our Sites to make sure that you and your parent or guardian understand these Terms and Conditions and agree to them.

OUR VISION

Glasses Gallery holds strong a vision to safeguard every individual living every day to the fullest with the perfect eyesight professionally enhanced by our products. We are proud to be the ultimate online eyewear destination. Our lenses are all of great functionality, are professionally enhanced using solely premium materials, and finely polished with high-tech finishes with the aim to best take care of your optical needs. Other than high performance lenses, We offer a large selection of designer brands and private label frames including Anson Benson, Below the Fringe, Modential. We also feature international eyewear brands including Ray Ban, Oakley, Tom Ford, Muai Jim, Lindberg, Cazal, Celvin Klein, Carrera, Effector, Emporio Armani, Giorgio Armani, l.a. Eyeworks, Porche Design, Prada, and Miu Miu. We are the destination to go whenever you look for frames and lenses of supreme functionality not only for yourself but for any of your family members, whether they are aging parents or young children. We offer prescription glasses, sunglasses and sports glasses for both genders at any age; we carry different sports eyewear packages custom-made for the sports devotees like golfers, runners, skiers, shooters, cyclists, tennis players, and the outdoor enthusiasts; our brands provide all customers with clear and acute vision yet come in super lightweight to create comfort, and give parents total flexibility to bring home the best care for their children.

Glasses Gallery ("we" and "us") is on a mission to deliver the best possible shopping experience, one that is worth the customers’ time, money and effort. We are also committed to bringing "you" (any person acting on Glasses Gallery with the intention of purchasing from Glasses Gallery) an experience that is pleasant and enjoyable. Our commitment has therefore driven us to take the opportunity to inform you of the following General Terms and Conditions so that you are aware of our policies.

OBLIGATIONS OF CUSTOMERS

In consideration of your use of GlassesGallery.ca, you agree to: (a) provide true, accurate, current and complete personal information as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and update the Account Information to keep it true, accurate, current and complete. If in any case under reasonable grounds, we suspect the information provided is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account and refuse any and all current and future use of GlassesGallery.ca. Account Information is subject to our Privacy Policy (below). Please review our Privacy Policy to understand our privacy related practices.

CONDUCT OF CUSTOMERS

Any conduct by you that in our sole discretion restricts or inhibits any other users from using or enjoying GlassesGallery.ca will not be permitted. You agree to use GlassesGallery.ca only for lawful purposes. You agree not to post or transmit to GlassesGallery.ca any material which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, offensive, indecent, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise prohibited by any applicable local, state, national, or international law of any relevant country in the world.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes any portion of GlassesGallery.ca, use of GlassesGallery.ca, or access of GlassesGallery.ca unless you first obtain our express written consent to do so.

You agree not to provide any material to any third party without express written consent of GlassesGallery.ca.

You agree not to access GlassesGallery.ca by any means other than through the interface that is provided by us for use in accessing GlassesGallery.ca.

You agree to not attempt to "hack" GlassesGallery.ca or any other websites you do not own. This includes but is not limited to, trying to guess user passwords, "phishing", accessing "hidden" URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to.

You agree that GlassesGallery.ca owes no royalty or license fee to you or any third party for use of material which is posted or transmitted to GlassesGallery.ca. GlassesGallery.ca reserves the right to remove or edit content of such material and is free to copy or use such material for both commercial and non-commercial purposes.

VALID PRESCRIPTION REQUIRED

You hereby certify that you have a valid prescription for the eyeglasses that you are ordering. You warrant that your prescription is used in accordance with the guidance of your eye care provider and by placing an order with GlassesGallery.ca that the information you entered is valid, true, and correct. You further certify that your prescription has not expired, and you will renew your prescription in strict accordance with your eye care provider’s suggested regime. You understand that GlassesGallery.ca will not fulfill your order unless you have a valid prescription. You hereby agree that GlassesGallery.ca and/or its representatives or affiliated partners in the Web-to-Store program may contact your eye care provider identified on the prescription, with questions, comments or concerns regarding your prescription. GlassesGallery.ca and/or its representatives may also request from your eye care provider to provide GlassesGallery.ca with a copy of your original prescription, if necessary, to verify your prescription information and/or discuss your prescription.

PRODUCT DESCRIPTION

We have made every effort to describe and display as accurately as possible the colours, the designs and the material used for production of products being featured on GlassesGallery.ca. However, the images are a representation only, the actual colours and the clarity of the photos of our products you see may differ to the represented images; it will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will be accurate. We also cannot guarantee that the images of the products featured at GlassesGallery.ca have depicted every detail of the products. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by GlassesGallery.ca is not as described, you may return it for refund in unused condition with full contents to GlassesGallery.ca.

PRESCRIPTION LENSES

We ensure that our lenses are crafted to the exact specifications provided by you. The lens thickness is determined by your prescription power. Typically, the higher the index, the thinner the lenses are. If your prescription is below -4.00 or + 4.00, you may opt for standard lenses at $30 (we offer standard lenses for free for selective frame brands). If your prescription is outside of the -4.00 to +4.00 range, we recommend using Thin Fit lenses with at least 1.6 index value for an additional $30. You are also able to select Comfort Fit lenses in 1.67 index for an additional $60, or Optimal Fit lenses in 1.74 index for an additional $100. Glasses Gallery reserves the discretion in deciding the index value for each order (including those purchased during a promotion), and should an upgrade is deemed necessary, a customer service representative will contact you. 


Store Pick Up

If you choose Store Pick Up through GlassesGallery.ca, you agree to meet one of our affiliated opticians at the Hudson’s Bay Optical location you will select to receive professional dispensing services including the taking of measurements for a proper fitting. As a GlassesGallery.ca customer, you may opt for professional services by an affiliated independent optometrist or independent optician at any Hudson’s Bay Optical location where such services are available. You may book an appointment online for an eye exam by clicking the “Book an Appointment” button at the top menu bar of Glasses Gallery.ca.

Important notice: Hudson’s Bay Optical and GlassesGallery.ca are not owned or managed by thebay.com or Hudson’s Bay Ltd. Hudson’s Bay Optical is  an affiliated licensee that offers optical services for the Store Pickup services. 

MANUFACTURER WARRANTIES

Most manufacturers offer a 1-year warranty that covers manufacturing defects which typically includes defective hinges and welding points, frame discoloration, and missing parts. Please contact us with a picture of the problem should you require warranty services. This warranty does not cover the following cases.

  1. Accidental damages to your frame 
  2. Normal wear and tear 
  3. Prescription changes

STORE PICKUP AND EXTENDED WARRANTY

Accidental breakage? Your frames and lenses are protected when you buy the Extended Accidental Breakage Claim (A-B-C) Warranty in store! When selecting Store Pick Up for your purchase, you have the option to purchase the Extended A-B-C Warranty in store which includes the following features and accidental breakage coverage:

  • A 90-day Lens Satisfaction Guarantee;
  • 2-year protection against accidental breakage (spring hinges, temples, coating peeling, deep scratches, wear and tear, etc.);
  • Repairs, change of nose pads, screws;
  • Free on-site adjustments;

The Extended Warranty must be purchased in store when you pick up your purchases made at GlassesGallery.ca and will begin on the date of delivery of the eyeglasses. The cost of the Extended Warranty is based on the total price paid for the frame and lenses selected including any lens options.

Prices are as follows:

Total Price PaidExtended Warranty Price
$0 - $199.99 $15
$200 - $399.99 $30
$400 + $45

Upon the occurrence of a claim under warranty, GlassesGallery.ca will assume 80% of the replacement cost.

Thus, the customer will pay the equivalent of only 20% of the value of the replaced item. The warranty for accidental breakage covers a maximum of one frame replacement and one lens replacement during the warranty period. The warranty never covers partial loss or the complete loss of the pair of eyeglasses.

Terms and Conditions For Extended Warranty

When buying the Extended A-B-C Warranty, you accept the terms and conditions of the Warranty Contract and you agree that you have had the opportunity to read all its terms and conditions as presented herein. This Warranty is not an insurance program.

In order to validate a claim under the Extended A-B-C Warranty, the Warranty Certificate must be presented at an affiliated Hudson’s Bay Optical store. The A-B-C Warranty is valid during the 365-day Manufacturer’s Warranty and is extended for one year for a total A-B-C Warranty coverage period of 2 years following the delivery of the eyeglasses. Any damage after the warranty period will be 100% at the expense of the owner of the eyeglasses. The amount of the deductible under the Extended Warranty will be recorded in the customer’s file and on the Warranty Certificate. ONE TIME REPLACEMENT ONLY! The Warranty for accidental breakage is limited to and may be used once for the frame and once for the lenses, either all at once or on separate occasions.

The deductible is the amount to be paid by the customer at the time the order under warranty is recorded in the system and is never subject to reimbursement. Warranty holders must file their claim at the affiliated Hudson’s Bay Optical locations where the A-B-C Warranty was purchased.

The Extended Warranty Program covers the parts and cost of repairs of the products (lenses and frames). GlassesGallery.ca commits to replace the products with or equivalent value products in the case where the original products are no longer available from suppliers. Except in the initial 90-day period for lens satisfaction, no change to the prescription will be allowed. If a product is not available from a supplier, the Warranty holder will be allowed to change for a superior product provided that payment is made for the price difference between the two products. GlassesGallery.ca may be obliged to borrow the frame or the lenses from the customer in order to make certain repairs (soldering, re-coating, etc.). In such a case, if the customer is unable or does not want to go to a store, all post office and/or transportation charges are the responsibilities of the customer.

Duration of the Warranty: For online purchases, the total A-B-C Warranty period is 2 years beginning on the day the customer accepts delivery of their purchase and ending 2 years later at the end of the day on the same date delivery was recorded. If on such a last date the store is closed, the Warranty expires on the last day the store was open before the date on the Warranty Certificate. Under no circumstance will a Warranty holder be allowed to benefit from the Warranty, with or without deductible, after the date of expiry which is 2 years from the day the customer accepts delivery of the eyeglasses. In order for the Warranty claim to be processed through an affiliated Hudson’s Bay Optical store, the customer must present the Warranty Certificate issued the day the ABC Warranty was purchased in store. GlassesGallery.ca is under no way responsible for the loss or destruction of the Warranty Certificate.

The deductible amount payable by the Warranty holder for online purchases represents 20% of the amount of the value of the replacement parts. In other words, it is 20% of the total price paid for the replacement of the frame and/or 20% of the total price paid of the prescription lenses being replaced including the cost of lens options. The Warranty holder agrees to pay 20% of the amount when the order under warranty is recorded and GlassesGallery.ca will cover the remaining 80%.

Limits: The Extended A-B-C Warranty applies to one specific pair of eyeglasses only. The Warranty for accidental breakage may be used only once. The Lens Satisfaction Guarantee is limited to 90 days after the initial purchase. The Warranty for breakage covers all problems that are not considered manufacturing defects. The Warranty does not include partial or complete loss of the eyeglasses. The Warranty does not cover the change of frame where the customer no longer likes the initial choice or has grown out of them (children). The Warranty is applicable only on a complete pair of eyeglasses purchased online for which the A-B-C Warranty was purchased and was delivered in-store through the Web-to-Store Program. The Warranty does not cover any prescription changes except during the 90-day Lens Satisfaction Guarantee period.

The Extended A-B-C Warranty is non-refundable and non-transferable. It cannot be extended or renewed.


Return Policy

Because we are confident in our products, we offer a 100% cash refund for frames, and a 100% store credit guarantee on all frames and lens products. If you are not completely satisfied with your eyeglasses within the first 14 days after delivery, you are entitled to a refund, store credit or a product exchange of equal value.

STORE CREDIT

We guarantee a 100% store credit refund on both frames and lenses which allows you to purchase any frame and lenses from our store. A Glasses Gallery account is required. Store credit is valid for 90 days from issue, and may only be used towards a single transaction. Any unused credit from either the transaction or within the 90-day period is deemed forfeit.

CASH REFUND

We offer 100% cash refund for all frame-only purchases. If you purchased a frame with prescription lenses, a lens servicing fee will also be charged for all purchases with prescription lenses. Lens servicing fee schedule is as follows.

Type of lens purchaseLens servicing fee
All bundled lenses (i.e. Free lens) and all packages within bundled lens (i.e. thickness upgrade) $50
Lenses that are purchased separately 50% of the price shown on the invoice

Shipping costs are not refundable.

EXCHANGE

We are happy to exchange a pair of glasses of the same value with the 14-day period. Should you wish to exchange for a pair of glasses at a higher value, the difference must be settled before shipment.

For all frame exchange, a lens servicing fee will also be charged for all purchases with prescription lenses. Lens servicing fee schedule is as follows

Type of lens purchaseLens servicing fee
All bundled lenses (i.e. Free lens) $50
Lenses that are purchased separately 50% of the price shown on the invoice

Shipping costs are not refundable

Other terms and condition in RETURN SHIPPING

Please send the product back to us with your preferred courier (Glasses Gallery is not responsible for any return shipping). The returned product must meet the following criteria.

  1. Unused and in their original condition.
  2. All accessories such as case and cleaning cloth must also be returned.
  3. The Glasses Gallery tag must not be removed from the glasses.

To begin the return process, simply log into your account, and head to “my returns” section, or contact our representatives at cso@glassesgallery.ca.

Notes:

  • All return requests must be submitted within 14 days of delivery.
  • Money back or store credit guarantee does not include the cost of shipping that is not standard.
  • Glasses Gallery is not liable for any bank, credit card, or any other non-Glasses Gallery charges that may be incurred in the refund.
  • Each item may only be returned or exchanged once.
  • Customers are responsible for return shipping back to our office. Return address:

Glasses Gallery (Return)
325 Welland Avenue
St.Catharines
L2R 2R2 ON
Canada

  • Please allow up to 14 business days from when we receive the return for your money to be refunded. 
  • For exchanges, return shipping from our office to your door will be sent via standard shipping at no extra cost to you. At your own cost. you may opt for express shipping . Please refer to the table for shipping charges 
  • Please note that it is the customer's responsibility to return the glasses and provide us with the return shipping tracking information. Furthermore, a picture of the damage to the item is required to process a warranty claim. 

Please note it is the customer's responsibility to return the glasses and provide us with the return shipping tracking information. Furthermore, a picture of the damage to the item is required for the warranty claims.

How to exchange or return glasses

  1. Simply go to the order history page from your account page.
  2. A member of our customer support team will respond upon receipt of your exchange or return request, and follow up the process with confirmation of acceptance or denial.
  3. You are required to provide us with a tracking number for your returned item(s).
  4. Products returned for exchanges or returns must be undamaged and unused (with Glasses Gallery tag attached to the frames) and in the resalable packaging provided with them (no open packages).
  5. Exchanges and returns will only be processed once the returned item is received at our facilities.
  6. Cost of shipping for your purchases, as well as duties and sales taxes are non-refundable.
  7. In the event where your return request has been denied, you will be responsible for the shipping cost to have your returned package sent back to the shipping address you provided.
  8. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods.

Important Notes:

  1. Exchanges and returns can only be submitted within the first 14 calendar days of receiving the original item.
  2. All warranty credits are non-refundable.
  3. Please allow up to 14 business days upon receipt of returned item(s) to process your refund.

Shipping Policy

FREE SHIPPING AND DELIVERY

At Glasses Gallery, we offer FREE SHIPPING for orders of total vaqlue of $129 or above, across Canada (except for certain remote postal codes) on qualifying purchases with a minimum order. This free standard shipping option means your glasses are delivered within 10 - 21 business days.

We also provide EXPRESS DELIVERY for a nominal fee. Shipping time does not include production time, which varies according to the type of lenses you order for your glasses.

Shipping charges are listed in Table 2

Table 1: Production Time

ItemProduction Time
Glasses frames only 3 business days
Glasses frames with single vision lenses 4 to 6 business days
Glasses frames with Transitions, progressive lenses, or lenses with special coating 6 to 8 business days
Sports sunglasses with single vision lenses 6 to 8 business days
Sports sunglasses with Digital progressive lenses Only available with the Web-to-Store pickup program

Table 2: Shipping Time

Ship ToStandardUPS Express
Price (CA$)Shipping TimePrice (CA$)Shipping Time
CANADA FREE 7 - 10 business days $15 2 to 3 business days

*Applicable only to orders of value of $129 or above

Important Notes:

  • A minimum order of $129 is required to qualify for FREE Standard Shipping; otherwise a $10 charge will apply.
  • FREE Shipping does not cover shipping destinations of Yukon, Northwest Territories, Nunavut, and Newfoundland where a fee of $10 will be added to the order.
  • Order(s) will be delivered to the address specified on the order form only after payment is fully received and production of lenses is completed.
  • Order(s) will be shipped using your choice of shipping option (please refer to Table 2 for the estimated shipping time).
  • Any taxes are the responsibility of the customer.
  • Once the order is shipped from GlassesGallery.ca, it is no longer the responsibility of GlassesGallery.ca.
  • Once the order is shipped for production from GlassesGallery.ca, it is no longer possible to make changes, even if you contact us within 2 hours, whether on the prescription or regarding any information, or to cancel your order.
  • Delays caused by courier companies will be handled in a timely manner but are not the responsibility of GlassesGallery.ca.
  • Order production may be delayed when insufficient / inaccurate information is provided by the customer.
  • We ensure that the lenses ordered via GlassesGallery.ca adhere to the highest ISO9001 quality standard.
  • FREE Shipping is only applicable to Standard Shipping. 
  • Under rare situations where our production is delayed, the customer will be notified with an estimated shipping time.
  • The estimated shipping time is provided by the shipping couriers. If you have any enquiries regarding the estimated time, please do not hesitate to contact the courier directly. 
  • Please be aware that shipping time may be affected by different factors such as weather, peak season and transportation situation. It is not our responsibility and you will need to contact the respective courier on your own for information about the shipping status. 
  • If you booked an appointment online with an affiliated optometrist or optician, you will receive an email confirmation or direct call from an associate from the store you selected in order to confirm the appointment. 
  • If you opt for Store Pickup delivery option, your order will be shipped free of charge to the Hudson’s Bay Optical affiliated store you’ve selected during checkout.

TRADEMARKS

GlassesGallery.ca and other graphics, logos, and service names used on GlassesGallery.ca are trademarks of GlassesGallery.ca. All other brands and names (including third-party product names) are the property of their respective owners.

GlassesGallery.ca is owned by Digital Glasses Gallery, a British Columbia limited company with a head office in BC, Canada. Hudson’s Bay Optical is not affiliated to thebay.com or Hudson’s Bay Company. It is an independent licensee only.

ELECTRONIC COMMUNICATIONS

When you visit GlassesGallery.ca, create an account with us, or send e-mails to us, you are communicating with us electronically. You consent to us sending you e-mails. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. If you wish to receive our newsletter, we will use your name and e-mail address provided to send it to you. You may choose to opt-out of receiving our newsletter any time by simply clicking the unsubscribe button located on the bottom of our email.

TRANSFER OF CONTRACT

  1. This contract is personal to you. You may not transfer the contract to any other persons.
  2. We may transfer, assign or subcontract your contract or part of the contract to any third person or company.

INDEMNITY AND WAIVER

At our request, you agree to compensate us fully and hold GlassesGallery.ca (including its officers, directors, employees, agents, affiliates, licensors, and suppliers), Hudson’s Bay Company or Hudson’s Bay Optical and any Optometrist as a third party affiliate, harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these terms of use by you. This includes the use of GlassesGallery.ca by any other persons using your account caused by your action or inaction. If you breach these terms of use and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situations where you breach these terms of use.

PRIVACY

For details, please refer to Privacy Statement.

DISCLAIMER

For details, please refer to Disclaimer Statement.

LINKS TO THIRD-PARTY WEBSITES

Outbound links from GlassesGallery.ca are provided for your convenience. GlassesGallery.ca has not reviewed the websites in specific detail; the websites are not under the control of GlassesGallery.ca although we did our best to review any details. You agree to access these links at your own risk. In no event shall GlassesGallery.ca, its officers, directors, employees, agents, affiliates, licensors, suppliers, or contractors, be responsible for the contents of any linked website or any link contained in a linked website or for any changes or updates to such websites. Inclusion of a link is for your convenience only and does not imply any endorsement by GlassesGallery.ca. You are responsible to comply with the terms and conditions of use of any linked website.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in GlassesGallery.ca or any of GlassesGallery.ca content (including all copyright and trademarks) ("the Materials") are owned by, or licensed to, GlassesGallery.ca or otherwise used by GlassesGallery.ca as permitted by applicable law. The Materials may not be reproduced for any commercial or public purposes, republished, posted, broadcasted, distributed or transmitted by you, or provided by you to any third party without the express written consent of GlassesGallery.ca. Nothing on the Website should be construed as granting you or any other person any right to use any Materials without the express permission of GlassesGallery.ca or the owner of the intellectual property rights in such Materials, except where you are expressly licensed to do so in accordance with these Terms of Use.

ADDITIONAL TERMS OF USE

Glasses Gallery may publish terms of use additional to (but not in substitution of) these Terms of Use. You agree to abide by all such additional terms of use as they may be updated from time to time. In case of differences or discrepancies between these Terms of Use and such additional terms of use, the latter shall prevail to the extent of the inconsistency, and only in respect of the sections of the Site in respect of which those additional terms relate.

COMMENTS ABOUT OUR TERMS OF USE

Shall you have enquiries or comments about our Terms of Use, please don't hesitate to contact us at cso@glassesgallery.ca

Upon request, through our Customer Support Office, we will be happy to provide you with a 1-800 toll-free phone number to talk with us directly. You may also provide us with a contact number and one of our Associates will contact you directly by phone.

Are you paying hundreds of dollars for a pair of decent Transitions lenses? Why not experience Transitions lenses offered by Glasses Gallery for FREE ! Once you try, you will never want to change to another pair , Learn more ……
Are you paying hundreds of dollars for a pair of decent progressive lenses? Why not experience progressive lenses offered by Glasses Gallery that guaranteed visual comfort for FREE ! Once you try, you will never want to change to another pair , Learn more ……
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