Program Policy for Online Orders

Accidental breakage? Your frames and lenses are protected when you buy the Extended A-B-C Warranty in store!

The Standard Online Purchase Warranty includes a 365-day warranty on frames and lenses on manufacturing defects only. When selecting Store Pick Up, you have the possibility to purchase the Extended A-B-C Warranty in store which includes the following features and accidental breakage coverage:

  • A 90-day Lens Satisfaction Guarantee;
  • 2-year protection against accidental breakage not covered by the Standard Online Purchase Warranty (spring hinges, temples, coating peeling, deep scratches, wear and tear, etc.);
  • 365-day warranty on manufacturer’s defects on frames and lenses;
  • Repairs, change of nose pads, screws;
  • Free on-site adjustments;

The Extended Warranty must be purchased in store during pick up and will begin on the date of delivery of the eyeglasses.

The cost of the Extended Warranty is based on the total price paid for the frame and lenses selected including any lens options.

Prices are as follows:

Total Price PaidExtended Warranty Price
$0 - $199.99 $15
$200 - $399.99 $30
$400 + $45

Upon the occurrence of a claim under warranty, GlassesGallery.ca will assume 80% of the replacement cost. Thus, the customer will pay the equivalent of only 20% of the value of the replaced item.

The warranty for accidental breakage covers a maximum of one frame replacement and one lens replacement during the warranty period. The warranty never covers partial loss or the complete loss of the pair of eyeglasses.

Terms and Conditions

When buying the Extended A-B-C Warranty, you accept the terms and conditions of the Warranty Contract and you agree that you have had the opportunity to read all its terms and conditions as presented herein. This Warranty is not an insurance program.

In order to validate a claim under the Extended A-B-C Warranty, the Warranty Certificate must be presented at an affiliated Hudson’s Bay Optical store. The A-B-C Warranty is valid during the 365-day Manufacturer’s Warranty and is extended for one year for a total A-B-C Warranty coverage period of 2 years following the delivery of the eyeglasses. Any damage after the warranty period will be 100% at the expense of the owner of the eyeglasses. The amount of the deductible under the Extended Warranty will be recorded in the customer’s file and on the Warranty Certificate. ONE TIME REPLACEMENT ONLY! The Warranty for accidental breakage is limited to and may be used once for the frame and once for the lenses, either all at once or on separate occasions.

The deductible is the amount to be paid by the customer at the time the order under warranty is recorded in the system and is never subject to reimbursement. Warranty holders must file their claim at the affiliated Hudson’s Bay Optical locations where the A-B-C Warranty was purchased.

The Extended Warranty Program covers the parts and cost of repairs of the products (lenses and frames). GlassesGallery.ca commits to replace the products with similar or equivalent value products in the case where the original products are no longer available from suppliers. Except in the initial 90-day period for lens satisfaction, no change to the prescription will be allowed. If a product is not available from a supplier, the Warranty holder will be allowed to change for a superior product provided that payment is made for the price difference between the two products. GlassesGallery.ca may be obliged to borrow the frame or the lenses from the customer in order to make certain repairs (soldering, re-coating, etc.). In such a case, if the customer is unable or does not want to go to a store, all post office and/or transportation charges are the responsibility of the customer.

Duration of the Warranty: For online purchases, the total A-B-C Warranty period is 2 years beginning on the day the customer accepts delivery of their purchase and ending 2 years later at the end of the day on the same date delivery was recorded. If on such a last date the store is closed, the Warranty expires on the last day the store was open before the date on the Warranty Certificate. Under no circumstance will a Warranty holder be allowed to benefit from the Warranty, with or without deductible, after the date of expiry which is 2 years from the day the customer accepts delivery of the eyeglasses. In order for the Warranty claim to be processed through an affiliated Hudson’s Bay Optical store, the customer must present the Warranty Certificate issued the day the ABC Warranty was purchased in store. GlassesGallery.ca is under no way responsible for the loss or destruction of the Warranty Certificate.

The deductible amount payable by the Warranty holder for online purchases represents 20% of the amount of the value of the replacement parts. In other words, it is 20% of the total price paid for the replacement of the frame and/or 20% of the total price paid of the prescription lenses being replaced including the cost of lens options. The Warranty holder agrees to pay 20% of the amount when the order under warranty is recorded and GlassesGallery.ca will cover the remaining 80%.

Limits: The Extended A-B-C Warranty applies to one specific pair of eyeglasses only. The Warranty for accidental breakage may be used once for the frame and once for the lenses, either all at once or on separate occasions. The Lens Satisfaction Guarantee is limited to 90 days after the initial purchase. The Warranty for breakage covers all problems that are not considered manufacturing defects. The Warranty does not include partial or complete loss of the eyeglasses. The Warranty does not cover the change of frame where the customer no longer likes the initial choice or has grown out of them (children). The Warranty is applicable only on a complete pair of eyeglasses purchased online for which the A-B-C Warranty was purchased and was delivered in-store through the Web-to-Store Program. The Warranty does not cover any prescription changes except during the 90-day Lens Satisfaction Guarantee period.

The Extended A-B-C Warranty is non-refundable and non-transferable. It cannot be extended or renewed.

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